Legal
Cancellation Policy
Last updated: September 2026
We understand that circumstances change. NurseG's cancellation policy is designed to be fair to both our clients and to Gladys, whose time is reserved exclusively for each appointment.
Cancellation Notice
We request a minimum of 24 hours' notice for cancellations or rescheduling. This allows us to offer your appointment time to other clients.
Late Cancellations
Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the service price. This fee reflects the time reserved and preparation undertaken for your appointment.
No-Shows
Failure to be present at your scheduled appointment without prior notice (a 'no-show') will incur a cancellation fee of up to 100% of the service price.
Rescheduling
We are happy to reschedule your appointment with at least 24 hours' notice at no charge. Please contact Gladys as early as possible if you need to reschedule.
Exceptional Circumstances
We understand that genuine emergencies occur. If you need to cancel due to an unforeseen emergency, please contact Gladys as soon as possible. Cancellation fees may be waived at Gladys's discretion in exceptional circumstances.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact Gladys directly by phone or email as soon as possible.