Legal
Privacy Policy
Last updated: September 2026
NurseG ('we', 'us', 'our') is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information.
Information We Collect
We collect personal information that is necessary to provide our services, including your name, contact details (phone number, email address), location, health information relevant to your clinical assessment, and payment information. We collect this information directly from you when you enquire, book or receive our services.
How We Use Your Information
We use your personal information to provide and manage our services, conduct clinical assessments, communicate with you about your appointments and care, process payments, and comply with our legal and professional obligations. We do not use your information for unsolicited marketing without your consent.
Health Information
Health information is sensitive information under the Privacy Act. We collect and handle your health information only as necessary to provide our nursing and wellness services, and in accordance with our professional obligations as a Registered Nurse. Your health information is kept strictly confidential.
Disclosure of Information
We do not sell, rent or trade your personal information. We may disclose your information to third parties where required by law, or where necessary to provide our services (for example, to a referring medical practitioner with your consent). We will not otherwise disclose your information without your consent.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Your information is stored securely and access is restricted to authorised personnel only.
Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Gladys at [email protected].